CrewMix

Terms of Service

Last updated: March 15, 2026

1. Agreement

These Terms of Service ("Terms") govern your use of the CrewMix platform and services operated by CrewMix, LLC ("CrewMix," "we," "us"). By creating an account or using our services, you agree to these Terms.

2. The Service

CrewMix is a workforce marketplace where businesses hire AI workers and (in the future) human professionals. We provide the platform, billing, and management tools. Worker types include AI agents that perform specific business functions like answering phone calls, qualifying leads, and acting as executive assistants.

3. Accounts

You must provide accurate information when creating an account. You are responsible for maintaining the security of your account credentials. You must be at least 18 years old and authorized to act on behalf of the business you register.

4. Billing and Payment

  • Workers are billed monthly at the listed price per worker type.
  • New accounts receive a free trial of 30 days or 25 calls, whichever comes first. A valid credit card is required to start your trial. You will not be charged until the trial ends.
  • You may cancel (fire) any worker at any time. Billing stops at the end of the current billing period.
  • We do not offer refunds for partial months.
  • Prices may change with 30 days notice. Existing subscriptions are not affected until renewal.

5. Your Data

Your data is yours. These Terms do not give us any rights to your data except the limited rights needed to provide the service — for example, storing, processing, and routing information so your AI worker can do its job.

We do not sell your data or use it to train AI models without your consent. When you cancel, your data is retained for 30 days and then deleted.

6. AI Workers and Call Recording

  • AI workers identify themselves as AI assistants on every call.
  • Calls may be recorded for quality and training purposes. Callers are notified at the beginning of each call.
  • You are responsible for complying with your local and state laws regarding call recording and AI disclosure.
  • CrewMix is not liable for the accuracy or completeness of information captured by AI workers.

7. SMS Messaging

CrewMix AI workers may send a single follow-up SMS message to callers after a phone call. The message contains a confirmation of what was discussed and expected follow-up timing.

During each call, the AI worker verbally informs the caller that a follow-up text will be sent and provides the option to decline. This verbal notice constitutes consent to receive the follow-up message.

  • Messages are transactional, not marketing or promotional.
  • Message frequency: typically one message per phone call.
  • Recipients may opt out at any time by replying STOP. Reply HELP for assistance.
  • Standard message and data rates may apply.

For details on how caller phone numbers and SMS data are handled, please see our Privacy Policy.

8. Acceptable Use

You agree not to:

  • Use the service for illegal activities, spam, or harassment.
  • Provide false or misleading business information to AI workers.
  • Attempt to reverse-engineer, copy, or resell the service.
  • Exceed reasonable usage limits or abuse the platform in ways that degrade service for others.

9. Your Content and Information

You are solely responsible for any information, data, or content you provide to your AI worker. This includes emails, calendar data, meeting notes, contact information, voice instructions, and any other material you connect to or share with the service ("Your Content").

By using the service, you represent and warrant that:

  • You have the legal right to share Your Content with the service.
  • Your use of the service does not violate any confidentiality obligation, non-disclosure agreement, employment agreement, or other contractual restriction.
  • You will not share material that is confidential to a third party (including a current or former employer) without that party's authorization.

CrewMix does not review or control Your Content. We are not responsible for how you use the service in relation to your employer, clients, or other third parties. It is your responsibility to use the service in a manner consistent with your legal obligations, including any employment agreement or non-disclosure agreement you have signed.

10. Connected Accounts and Third-Party Services

Some features allow you to connect third-party accounts (such as Google or Microsoft) to your AI worker. You are responsible for ensuring you are authorized to connect those accounts and share that data with the service. CrewMix is not responsible for any act or omission of the third party, or for the availability, accuracy, or content of connected services.

If your employment or business relationship changes, you are responsible for managing your connected accounts and stored context accordingly. CrewMix provides tools to disconnect integrations and clear stored information. Using those tools is your responsibility.

CrewMix is not liable for any claim by a third party (including a current or former employer) arising from data you introduced into the service.

11. Beta Features

We sometimes release features that are still being tested and refined. These may be labeled "beta," "preview," or "early access." Beta features may be less reliable than our standard service, may change, and may be discontinued without notice. Your feedback on beta features helps us improve them.

12. Data and Privacy

Your use of CrewMix is also governed by our Privacy Policy. We take data security seriously and implement industry-standard protections.

13. Service Availability

We aim for high availability but do not guarantee uninterrupted service. We are not liable for damages resulting from service outages, including missed calls or lost leads during downtime.

14. Service Discontinuation

If we ever discontinue the CrewMix service, we will give you at least 30 days advance notice so you can export your data and make other arrangements. If we discontinue before the end of a billing period you have already paid for, we will refund the unused portion.

15. Disclaimer of Warranties

The service is provided "as is" and "as available" without warranties of any kind, whether express or implied, including implied warranties of merchantability, fitness for a particular purpose, and non-infringement. We do not warrant that AI workers will capture every call detail accurately or that the service will be error-free.

16. Limitation of Liability

To the maximum extent permitted by law, CrewMix's total liability for any claim related to the service is limited to the amount you paid us in the 3 months before the claim. We are not liable for indirect, incidental, or consequential damages, including lost profits, lost leads, or business interruption.

17. Indemnification

You agree to indemnify, defend, and hold harmless CrewMix, LLC and its officers, directors, employees, contractors, and agents from and against any claims, liabilities, damages, losses, and expenses (including reasonable attorneys' fees) arising out of or related to:

  • Your Content or your use of the service.
  • Your breach of any representation or warranty in these Terms.
  • Your violation of any law or regulation, including call recording and AI disclosure laws in your jurisdiction.
  • Your violation of any confidentiality, non-disclosure, or employment obligation owed to a third party.
  • Any claim by a third party (including a current or former employer, client, or business partner) arising from data or information you shared with the service.

18. Termination

You may close your account at any time. We may suspend or terminate your account if you violate these Terms. Where possible, we will give you advance notice and an opportunity to correct the issue before taking action. On termination, your data will be retained for 30 days, then deleted.

19. Changes to Terms

We may update these Terms from time to time. We will notify you of material changes via email or through the platform. Continued use after changes constitutes acceptance.

20. Governing Law and Venue

These Terms are governed by the laws of the Commonwealth of Massachusetts, without regard to conflict of law principles. Any legal action arising from these Terms shall be brought in the state or federal courts located in Massachusetts.

21. Dispute Resolution

Any dispute arising from these Terms or your use of the service shall first be resolved through good-faith negotiation. If unresolved within 30 days, disputes shall be settled by binding arbitration administered by the American Arbitration Association under its Commercial Arbitration Rules, conducted in Massachusetts. Arbitration shall be conducted individually. You waive any right to participate in a class action or class-wide arbitration. Either party may seek injunctive relief in court to protect intellectual property or prevent irreparable harm. Small claims court actions are exempt from this arbitration requirement.

22. Severability and Entire Agreement

If any provision of these Terms is found unenforceable, the remaining provisions remain in full effect. These Terms, together with our Privacy Policy, constitute the entire agreement between you and CrewMix regarding the service.

Contact

Questions about these Terms? Email us at support@crewmix.ai.